Help Center

Report damage from the Help bubble on your task. Read the DormHand Damage Pledge for eligibility and owner review. DormHand Damage Pledge

Reporting an issue puts the tasker payout on hold until support reviews it. The other person is told an issue was reported and can add their side within 24 hours.

Usually within 24 hours. Safety reports are urgent and get a reply within 1 hour. In danger? Call 911 or UM Police at 305-284-6666.

Only taskers with an approved, unexpired background check can see or claim tasks inside a dorm room, suite, apartment or home. Checks expire 12 months after approval. Public deliveries, errands, printing, line holding and public-place tutoring do not require one. This tasker passed a background check within the last 12 months. A background check covers certain records only and isn't a guarantee of anyone's conduct.

The price of the task you choose, plus a 13% service fee (minimum $1.00) and 6% on food or items your tasker buys, shown before you post. Priority adds $3.49, and $3 goes to your tasker. No hidden fees.

Anything in our 12 categories that follows the Community Guidelines.

Edit the price or details, or cancel at no cost before anyone claims it.

Free before it’s claimed. After that, the cancellation policy shown at posting applies.

Test payments are on: card payments use Stripe’s test card. Taskers keep 100% of the task price, $3 of each Priority, and tips during the test run.

Yes, 100%.

Returning-student discounts lower the agreed task price, so you earn the discounted price shown before you claim. Tips stay 100% yours.

No. Browse the Earn feed when you want to work and only take tasks you call dibs on.

Weekly payouts are free once your balance reaches $20; smaller balances roll over to the next week.

On bigger jobs, yes: send an offer with your price and ETA. Quick tasks use the poster’s price.

The task remains claimed until the poster confirms completion. Test payments are on. A task auto-confirms 24 hours after the tasker taps Done.

The price of the task you choose, plus a 13% service fee (minimum $1.00) and 6% on food or items your tasker buys, shown before you post. Priority adds $3.49, and $3 goes to your tasker. No hidden fees.

Yes. Taskers keep 100% of the task price, $3 of every Priority and every tip.

Yes. Offers start at 75% of the suggested price, rounded up to the next whole dollar. Taskers can accept or counter.

Book 3 tasks in 30 days and your next one is 10% off the task price. Your tasker receives the discounted task price, shown before they claim. The 13% service fee is based on that discounted price. Discounts expire in 14 days; one is issued per 30 days.

Only the confirmed tasker, only while the task is active.

Tutor applicants select sophomore, junior, senior or graduate standing. Automated approval requires a cumulative GPA of 3.5 or higher and an A− or better in each requested course. Transcript or grade proof is checked before course approval; unclear documents go to owner review. Class standing is self-reported.

DormHand provides a cleaning supplies and safety guide. Cleaners must pass all five questions in the cleaning quiz before taking a cleaning. In-room cleaning also requires an approved, unexpired background check; checks last 12 months and are not a guarantee of conduct.

Cancel before a claim if needed. In an emergency call 911 or campus police. Test payments are on.

Anyone can browse. To post or earn, log in with personal Google and verify your miami.edu Google account each semester.

Join the campus waitlist. We launch a campus once enough students sign up.

Yes. Joining is free. Posters pay 13% of the tasker’s fee (minimum $1.00), plus 6% on food or items the tasker buys.

Taskers must be 18 or older.

No. DormHand is an independent student marketplace. It is not affiliated with, endorsed by or sponsored by the University of Miami. We only use your miami.edu account to confirm you're a current student.

Every delivery requires a drop-off photo. Food in the $30+ or $50+ tier and groceries with a receipt over $30 require a four-digit handoff PIN. If the poster cannot be reached, the tasker waits 15 minutes and uploads a photo before leaving without the PIN.

Food and pickup issues: 24 hours from Delivered or Done. Other tasks: 72 hours. Safety reports have no deadline.

Cancellation is free before a claim. Within two hours of a scheduled start, or after Heading to pickup for ASAP tasks, a poster owes 50% of the task price. If a receipt was uploaded, food plus the full delivery fee is owed. No fee if the tasker is more than 15 minutes late. Test payments are on; amounts are recorded only.

Tasker no-shows, late tasker cancellations, poster no-shows and poster late cancellations add strikes. Three strikes in a semester suspend posting and claiming for 14 days. Strikes reset each semester. Appeal through the Help Center under Strike appeal; the owner can override a suspension.

After approval choose DormHand credit or a card refund. During the test run, your choice and pending credit are recorded and no money moves.

At its sole discretion DormHand may reimburse up to $100 per task for physical damage caused by a tasker. Submit photos within 72 hours. It is not insurance and excludes cash, electronics data, pre-existing damage, poster-supplied or instructed items, and normal results of the task.